Gen Z at Work: What HR Needs to Rethink

Designing work for people, not just for processes

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Hey there,

Every few years, the workplace gets a reality check.

Not because people change - but because expectations do.

Gen Z happens to be delivering this one well.

Not by rejecting work, but by asking clearer questions about things that are long due - be it growth, feedback, flexibility, or wellbeing.

For HR leaders, this isn’t a generational debate.
It’s a moment to rethink how work is designed and experienced across the board.

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🤔Why Gen Z Feels Different at Work

Gen Z entered the workforce during a period of constant change - pandemics, economic uncertainty, and rapid technological shifts with AI. It was natural that their relationship with work was shaped less by stability and more by adaptability.

They don’t separate work from life as cleanly as earlier generations did. Feedback, mental health, learning, and flexibility aren’t “extras” to them - they’re part of how everyday work functions. This is why they challenge workplace issues that have been in place for years.

For HR leaders, understanding this context matters. When expectations feel different, it’s often because the environment that shaped them was different. Recognizing this helps HR respond with empathy and better system design, rather than assumptions.

How can HR help in this change?

1. Recruitment should show more reality

Gen Z has grown up with information overload. They can sense exaggeration from a mile away. Glossy employer branding, vague job descriptions, and “great culture” claims don’t impress them.

  • What will I actually work on?

  • What will I learn in the first year?

  • Who will I learn from?

What HR can rethink:

  • Move from aspirational job descriptions to real role narratives.

  • Show the work, the challenges, and the learning curve - not just the perks.

  • Broaden hiring lenses beyond pedigree and past job titles. Potential, adaptability, and curiosity matter more to this generation than perfect resumes.

2. Engagement needs more progress, not programs

Gen Z doesn’t disengage because they lack motivation. They disengage when they don’t see momentum.

Long engagement surveys, annual reviews, and generic training programs often feel disconnected from their day-to-day reality. They want visible progress.

What HR can rethink:

  • Shift from annual feedback cycles to frequent, informal check-ins.

  • Replace heavy training modules with learning-through-doing, shadowing, and small ownership opportunities.

  • Recognize effort & learning, not just outcome.

3. Culture should be lived

Culture is not justified only through values on a wall, but by behavior.

- How managers respond to mistakes.
- Whether opinions are genuinely welcomed.
- How flexible policies actually are in practice.

What HR can rethink:

  • Audit culture through everyday moments, not just engagement scores.

  • Encourage managers to lead with empathy.

  • Create psychological safety where questions, disagreements, and feedback are treated as signals of engagement - not attacks.

4. Growth doesn’t have to be linear

Gen Z doesn’t expect linear careers. They expect learning velocity. Titles matter less than exposure. When growth feels slow or opaque, they don’t wait - they move.

What HR can rethink:

  • Replace rigid career ladders with flexible growth pathways.

  • Offer cross-functional projects and short-term role expansions.

  • Be transparent about what growth looks like - and what it realistically takes.

5. Wellbeing is not an add-on

Mental health isn’t a benefit - it’s a baseline expectation. And thankfully, Gen-Z made it non-negotiable.

They’re not asking for less work. They’re asking for sustainable work.

What HR can rethink:

  • Move beyond wellness initiatives to workload design and realistic timelines.

  • Train managers to notice burnout early - not after performance drops.

  • Normalize conversations around stress, boundaries, and recovery.

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“From a founder’s lens, Gen Z has been one of the most honest mirrors workplaces have faced.

Springworks is a new-age workplace with the majority of the workforce being Gen Z.

They don’t accept “this is how it’s always been done.” And that’s exactly why it only gets better.

Because many of the changes Gen Z pushes for - be it clarity, trust, flexibility, meaningful work - aren’t new ideas. They’re just ideas workplaces have postponed acting on.

We introduced anonymous feedback channels so employees could share thoughts openly, embraced a remote-first lifestyle, and gave teams the freedom to work from anywhere. For organizations looking to adapt to evolving employee expectations, these are simple but powerful levers.

For HR, I’d call this a rare opportunity to design workplaces that are more human, transparent, and future-ready.”

TSOW HR Meetup in Pune, Sunday, January 18

Join an inspiring group of HR leaders for a morning of meaningful conversations, practical insights, and new connections. Leave with actionable takeaways - and a digital badge to show you were part of it. Seats are limited - reserve yours today!

TSOW HR Meetup in Chennai, Saturday, January 31

Hang out with HR peers, swap insights, and leave inspired with actionable strategies. Oh, and there’s a digital badge for bragging rights! Limited seats—grab yours before they’re gone.

TSOW HR Meetup in Delhi, Saturday, February 7

Meet your fellow HR trailblazers, share stories that only HR folks truly get, and walk away with fresh ideas you can actually use. Oh, and yes - there’s a shiny digital badge for showing off your HR cred. Limited seats - grab yours before they vanish!

TSOW HR Meetup in Mumbai, Saturday, February 14

Connect with an incredible community of HR professionals, exchange real-world insights, and walk away with renewed clarity and confidence, and of course — your digital badge awaits! Seats are limited - save your spot now.

As an HR leader, you don’t need to have it all figured out.

Start small: make feedback easy, give people autonomy, and let work fit life a bit better. Do that, and you’ll see engagement, purpose, and collaboration naturally follow.

So, take a breath, maybe grab a coffee, and think about the little changes that make a big difference.

~ Team TSOW